Numerous instances of unethical behaviour by Uber drivers in India in recent years have sparked serious worries about data privacy and passenger safety. These occurrences were made public on social media when the harassed consumers posted their experiences.
The Uber driver enrages the customer by charging more and making a gender-specific comment:
A recent instance of a driver asking a female customer to pay more before she arrived at the venue is making the rounds online. In the Uber discussion, the driver made a gender-specific, offensive remark after the woman refused to pay the additional amount.
Khozy Bharmal, an X user, addressed a problem brought about by an Uber driver on social media by posting images of the conversation between the driver and the female passenger. He tagged Uber support and requested that they take the appropriate actions to protect women’s safety and dignity.
The user took to the social media platform X and wrote,
Please note the behaviour of your driver partner !! Hope appropriate action shall be taken
He tagged @Uber_India, @Uber_Support @Uber in the tweet.
In order to get to the woman’s location and pick her up more quickly, the driver requests an additional Rs 20 in the chat screenshots. He requests that she terminate the ride when she declines to pay more.
Instead, the driver declines the woman’s request to cancel the ride. He responds as follows to the woman’s request to accept the charge displayed in the app:
ladki log bahut kanjoos hoti hai (Girls are very miserly)
Here is the post
@Uber_India @Uber_Support @Uber
Please note the behaviour of your driver partner !!Hope appropriate action shall be taken pic.twitter.com/phrTShn1kR
— Khozy Bharmal (@khozybharmal) May 3, 2025
Uber replied to the post and expressed regret for any inconvenience this has caused.
Uber India Support addressed the issue and wrote,
Hi there, we apologize for the inconvenience caused by the canceled trip. After reviewing your account, we can confirm that no cancellation fee was charged. We understand how frustrating cancellations can be, and we’ve taken steps to address this, including penalizing drivers who cancelling the trips. Appreciate your understanding.
Hi there, we apologize for the inconvenience caused by the canceled trip. After reviewing your account, we can confirm that no cancellation fee was charged. We understand how frustrating cancellations can be, and we’ve taken steps to address this, including penalizing drivers who…
— Uber India Support (@UberIN_Support) May 3, 2025
To this, the user replied,
It is not about the cancellation of the trip….it’s about the gender-specific remarks by your driver-partner This cannot be tolerated. PERIOD
It is not about the cancellation of the trip….it’s about the gender-specific remarks by your driver-partner
This cannot be tolerated. PERIOD
— Khozy Bharmal (@khozybharmal) May 3, 2025
Uber also posted a follow-up tweet, stating,
Hey there, we’re really sorry to hear about your experience. We’ve forwarded your concern to the relevant team. You will hear an update from us shortly. Appreciate your patience in this regard.
Hey there, we’re really sorry to hear about your experience. We’ve forwarded your concern to the relevant team. You will hear an update from us shortly. Appreciate your patience in this regard.
— Uber India Support (@UberIN_Support) May 3, 2025
Uber needs to implement more stringent safety protocols.
According to Uber, company has procedures in place to handle complaints and takes these kinds of situations seriously. But these events show that more stringent precautions are required, such as:
Improved Driver Screening: Putting in place stricter background checks to guarantee the reliability of drivers.
Quick Complaint Resolution: Putting in place a more adaptable mechanism to quickly handle passenger grievances.
Using technology to keep an eye on rides in real time for any anomalies is known as real-time monitoring.
To preserve public confidence and protect the welfare of its users, ride-hailing services like Uber must place a high priority on strict safety procedures and prompt action against wrongdoing.
What do you think about the situation? Tell us in the comments section.
