Food delivery apps promise convenience at your doorstep, but when the math doesn’t add up – literally – trust takes a hit. That’s exactly what unfolded in this Zomato portion size complaint 2025, where a customer’s routine order from The Good Bowl turned into a public call-out after a kitchen scale revealed a 30% shortfall. As November 2025 kicks off with festive feasts in full swing, this X post from @1234xyzzzzz has netizens dissecting delivery details, from sealed packs to sneaky shortcuts. If you’re tired of “Zomato short portion scam” stories or wondering if that next biryani bowl is truly full-weight, this fresh fiasco – complete with apologies from Zomato and EatSure – highlights why portion transparency isn’t just a perk, it’s a must. With over 10K views and climbing, it’s a timely nudge for platforms to weigh in on accuracy before customers do.
The Kitchen Scale Surprise: From Order to Outrage
It started like any midweek craving: The customer fired up the Zomato app and snagged a Chicken Kheema Rice Bowl from The Good Bowl – an EatSure brand – for ₹289. The listing? Crystal clear: 500 grams of spiced goodness, ready to soothe the soul. Delivery arrived prompt, pack intact, no spills in sight. But curiosity (or skepticism) struck – out came the digital scale, and the sealed container tipped at just 350 grams.
Cue the X post that lit the fuse, timestamped fresh in early November 2025. With a snapshot of the bowl perched on the scale like evidence in a courtroom drama, the user didn’t hold back:
“I ordered a rice bowl from @eatsurenow’s brand ‘The Good Bowl’ through @zomato. I paid a total of ₹289 for a 500 grams bowl. To my surprise when the order came I found it to be 350 grams after measuring. The bowl is intact, in sealed condition.”
No rants, just facts – and that photo sealed the deal, showing the unopened pack’s shortfall without a doubt. In a sea of vague “cold food” gripes, this was precision outrage: 150 grams light, that’s no rounding error. For the poster, it wasn’t just about the missing rice; it was the bait-and-switch feel in an era of rising prices and delivery fees.
Zomato and EatSure’s Apology Sprint: “We’ll Fix This”
Credit where due:
The food giants didn’t drag their feet. Zomato’s support team slid into the replies within hours, owning the slip with that polished empathy we’ve come to expect from CEO Deepinder Goyal’s crew:
“Hey there, this is certainly not the kind of experience we want you to have with us. Please allow us some time to look into this and get back to you with an update.”
EatSure, the parent brand behind The Good Bowl, matched the vibe, tagging in with a direct fix-it plea:
“Hi There! That is certainly not the experience we intend for our customers, and we apologise as your experience has been hampered. Kindly DM us your contact number so that we can fix this for you. (HM).”
No deflections to “restaurant error” – just straight accountability, promising a deep dive. As of November 4, no public resolution yet, but whispers in replies suggest a refund or replacement is en route. It’s the kind of swift pivot that turns a potential boycott into a “they listened” win, though skeptics wonder if it’ll stick beyond one order.
Netizen Weigh-In: From “Happens All the Time” to Calls for Scale Checks
The post didn’t stay solo – it snowballed into a thread of shared scars, with X users venting similar Zomato delivery short weight tales. One Redditor chimed in with a pasta portion that “shrank post-microwave,” while another flagged biryanis arriving “half-empty.” The chorus? Frustration over opaque listings – does 500g include the container? Packaging fluff? Or is it straight-up skimping?
Reactions split the scroll: Empathetic eye-rolls (“Zomato short portion scam strikes again!”) rub shoulders with practical jabs (“Weigh it yourself next time – my scale’s my bestie”). A few defended the brands, noting kitchen rushes or transit tweaks, but the loudest? Demands for app-side verification, like mandatory tare weights or AI portion scans. With views pushing past 10K, it’s fueling broader chats on food-tech trust, especially as festive surcharges bite.
The Bigger Bite: Portion Size Pitfalls in India’s Delivery Boom
This isn’t a one-off – Zomato portion size complaint 2025 joins a laundry list of light-load laments, from Swiggy’s “mystery missing masala” to Uber Eats’ undersized salads. Amid India’s ₹2 lakh crore food delivery market, transparency gaps are glaring: Apps flaunt calories and prep times, but weights? Often a wild guess. Experts point to supply chain squeezes – rising ingredient costs, labor crunches – tempting corners on quantities. Yet, as one analyst noted, “In a post-pandemic world, customers crave control; vague ‘serves 1’ won’t cut it anymore.”
Zomato’s rolled out hygiene stars and veg/non-veg tags, but portion policing? That’s the next frontier. Will this spark mandatory scales at partner kitchens or user-uploaded proofs? For now, it’s a wake-up: Snap that pic, weigh that pack – your order’s your evidence.
Ever gotten shortchanged on a delivery? Or got a surprise upsized bowl? Spill in the comments – let’s crunch the numbers together.
