An increasing number of Zomato customers are venting their frustration on social media about inexplicable additional fees that were added to their final payment. from exorbitant shipping and delivery charges to “convenience fees.” As millions of people order meals online on a daily basis, many are already doubting the transparency of food delivery services.
A Zomato client recently complained on social media that they had received much less food than they had ordered. The client had doubts regarding the authenticity and integrity of online meal delivery services.
The customer complained on X and tagged Zomato about only getting 366 grammes of chicken fries rather than the 500 grammes he had ordered.
The customer claimed that he bought 500 grammes of chicken fries from their restaurant partner, “Ruchi Curries,” through the Zomato app, but only received 366 grams—a 134-gram shortfall—with the help of @zomato, @zomatocare, and Zomato CEO Deepinder Goyal (@deepigoyal).
On X (previously Twitter), the irate client shared a photo showing the weight of the food he had gotten along with the following message:
“I order chicken fry 500gms from ruchi curries but they sent me 366gms how they are cheating customers till now i dint identify it i have weight machine so I find it wat about other customer and daily how many customers they are getting cheated”
Since he utilises a weight machine, the Zomato user acknowledged the problem, but he expressed concern for his fellow users who do not.
Here is the post
@deepigoyal @zomatocare @zomato i order chicken fry 500gms from ruchi curries but they sent me 366gms how they are cheating customers till now i dint identify it i have weight machine so I find it wat about other customer and daily how many customers they are getting cheated pic.twitter.com/UtRqpW9MMi
— mahesh (@Nani62187466) May 26, 2025
The main focus of the complaint was whether or not consumers are truly receiving what they pay for, particularly in the case of weight-based meal orders.
The consumer received a response from Zomato stating that the issue had been resolved over email.
In response to the user, Zomato Care stated,
Hi Mahesh, we’ve addressed your concern over an email (mk***arami***@gmail.com). If you need any further assistance, please let us know.
Customers may use this incident as a wake-up call.
Examples such as this prompt enquiries regarding,
- if meal delivery aggregators check partner eateries’ weight and packaging accuracy.
- What channels are available for consumers to report and address these disparities?
- How many clients might be receiving less than what was promised without realising it?
The need for equitable and open service is more than ever as online meal delivery becomes an essential aspect of city living. Many are now demanding that Zomato and other delivery services implement more stringent compliance audits and make it simpler for consumers to report weight inconsistencies.
As of right now, the complaint is a wake-up call for customers who might not always double-check what they receive as well as for websites like Zomato.
Have you ever observed disparities in weight? Tell us in the comments section.
