Many people believe that flying is one of the safest ways to travel. Our economies now rely heavily on airlines like Etihad, IndiGo, and Air India. However, occasional mishaps do occur, reminding travellers of the importance of comprehensive safety inspections. These mishaps, which could involve everything from severe weather to passenger delays and technical issues, can be frightening and jeopardise public safety. While major aircraft disasters are rare, in-flight accidents occur more frequently than most people realise.
On an IndiGo flight from Delhi to Lucknow, a passenger recently had a similar bad experience. His seat began to shake violently shortly after he left. After being seen on camera, the incident quickly gained widespread attention on social media. Serious concerns regarding aeroplane maintenance and passenger safety were raised after the horrific tragedy.
Panic is created in midair when the seat beneath the aeroplane is shaken:
Daksh Rathi, a traveler on an IndiGo flight from Delhi to Lucknow, suffered a “mini heart attack.” It’s because his seat began to tremble shortly after the departure. Rathi shared a video of the event on the social networking site Instagram. He and two other passengers are shown on the video sitting in three successive seats that suddenly start to swing. In the video, Sethi calls his encounter “terrifying.” He captioned the video, saying,
Mini heart attack. The first time it happened, it was a terrifying feeling tbh. Never experienced anything like this. The seats could literally swing back and forth.
Rathi also gave the flight crew credit for reacting to the problem right away. He stated:
The crew did a good job with shifting us to vacant seats at the back of the plane. Only to realize later how serious the issue was. They called for the maintenance people to look into it during deboarding. @indigo.6e please look into this at the earliest. It may not look like a serious deal, but I would not want an elderly person with a medical issue, sitting on such a seat in a flying aircraft.
What response has IndiGo given to the video?
The incident’s video quickly gained widespread popularity on social media. The airline quickly apologised and said it would take his criticism “very seriously.” IndiGo responded by writing,
Mr. Sethi, thank you for taking the time to speak with us. We sincerely apologize for your onboard experience. Apparently this was an anamoly, a very unusual occurrence as these seats have a locking mechanism. Please be assured that your feedback is being taken extremely seriously and this will be investigated thoroughly. We understand our crew responded promptly to address the situation and provided you with an alternate seat. The safety and comfort of our customers remain our top most priority. We appreciate your feedback and assure you of our continued commitment to providing a safe, hassle-free, and enjoyable travel experience to all our customers. ~Team IndiGo
Regarding this incident, netizens had conflicting opinions:
Many people voiced concerns and chastised IndiGo for providing subpar services when the video went viral. Nonetheless, a lot of people questioned whether the footage was genuine. Check out a few of the comments:
This particular incident should serve as a reminder to airlines to improve their maintenance protocols, even though minor technological problems may occasionally arise without warning. Even if IndiGo’s apology and promise of remedial actions are commendable, these kinds of instances caused passengers to have concerns.
What are your thoughts regarding this incident? Please leave your opinions in the article’s comment area.
