A shocking video showing IRCTC staff washing used utensils in the toilet of a Duronto Express First AC coach has triggered massive public outrage in May 2026. The disturbing footage has gone viral, raising serious questions about hygiene standards and food safety in Indian Railways’ premium trains. The Food Safety and Standards Authority of India (FSSAI) has taken immediate cognisance of the incident and initiated strict action.
The video, reportedly filmed by a passenger travelling in the First AC coach, shows staff members openly washing plates, glasses, and other utensils in the toilet sink. This highly unhygienic practice in a premium train, where passengers pay significantly higher fares for better service and cleanliness, has left netizens furious and disappointed.
What the Viral Video Shows
In the clip:
- Staff can be seen using the toilet basin to clean kitchen utensils.
- Water from the toilet area is being used, raising fears of contamination.
- The activity is happening openly in the coach meant for high-paying passengers.
- No proper sanitisation or separate washing area appears to be used.
The passenger who recorded the video expressed shock at the lapse in basic hygiene standards on a train that is marketed as one of Indian Railways’ most modern and premium services.
FSSAI and Railways Response
FSSAI has reacted swiftly to the viral video. The authority has directed concerned officials to investigate the matter and has warned IRCTC and the railway zone involved of strict penalties if the allegations are confirmed. Indian Railways has also promised a thorough probe and assured that such lapses will not be tolerated.
Senior officials have stated that food safety and passenger hygiene are top priorities, and any staff found guilty will face disciplinary action, including suspension or termination.
Public Reaction: Widespread Anger
The video has evoked strong public backlash:
- “Paying thousands for First AC, and they wash dishes in the toilet? Unacceptable!”
- “This is why people are losing faith in Indian Railways.”
- “FSSAI must take strict action. This is a health hazard.”
- “Duronto is supposed to be premium. This is shameful.”
Frequent travellers and food safety advocates have called for better monitoring of onboard catering services and regular audits of hygiene practices in trains.
Broader Issue: Hygiene Concerns in Indian Railways
Food safety and hygiene in Indian trains have long been concerns. Passengers often complain about:
- Poor quality of meals
- Unhygienic handling of food and utensils
- Inadequate cleaning of coaches and pantry cars
- Lack of transparency in catering services
While Indian Railways and IRCTC have introduced several reforms, including tie-ups with reputed caterers and improved pantry standards, ground-level implementation remains inconsistent, especially on long-distance routes.
This incident in a premium train like the Duronto Express has highlighted that even higher fare coaches are not immune to serious lapses.
What Passengers Should Do
- Report any hygiene violations immediately to train staff or through the Rail Madad app / 139 helpline.
- Avoid consuming food from unauthorised sources.
- Carry personal utensils or opt for packed food when possible.
- Use the IRCTC e-catering service for better quality options.
